Q&A
10 Jul 2025
To answer some common customer questions and save your time, here are some common questions summarized.
Q1. About us
Q1. About us
A: Nowbella is a young Chinese clutch brand. We are committed to providing customers with exquisite clutches that balance high quality and nice price. Let every lady who uses our bags become the center of attention at banquets and enhance confidence.
Q2: How do we achieve low-priced sales of luxury goods？
A: We eliminate various unnecessary expenses (such as exquisite packaging, models fees, publicity expenses) and focus on product quality, research and development.
Q3: Suitable usage scenarios for our product.
A: Banquet / Photography /Festival Gift Giving / Collection Commemoration / Wedding / Party
Q4: How to order
A: ①Our website: Nowbella.com
②If you have a favorite style, you can consult the customer service team. After leaving your name, phone number, and address, the customer service team will assist you in placing an order.
Q5: How can I contact us?
A: You can DM to customer service on INS or FB. Our customer service team will promptly respond to your inquiries.
Q6: How to return or exchange goods?
A: If there is any non-human damage, loss or dislike within 15 days, please contact the customer service team. The customer service team will help you make proper arrangements. Please note that any situation caused by human error that affects secondary sales cannot be returned or exchanged. We do not accept any COD return packages without prior communication. Please let the customer service team know the specific situation.
Q7: How long does logistics delivery take?
A: According to changes in weather, road conditions, and global conditions, it usually takes 7-12 days. During this waiting process, you can inquire with the customer service team about the logistics status of the goods.
Q8: How to extend the lifespan of clutch?
A: Long term exposure to strong ultraviolet radiation can damage the surface of diamond crystals. Do not come into contact with acid or alkali. Wipe with a clean towel after use and store in a sealed bag. The above operation will greatly improve the service life of the bag.
Q2: How do we achieve low-priced sales of luxury goods？
A: We eliminate various unnecessary expenses (such as exquisite packaging, models fees, publicity expenses) and focus on product quality, research and development.
Q3: Suitable usage scenarios for our product.
A: Banquet / Photography /Festival Gift Giving / Collection Commemoration / Wedding / Party
Q4: How to order
A: ①Our website: Nowbella.com
②If you have a favorite style, you can consult the customer service team. After leaving your name, phone number, and address, the customer service team will assist you in placing an order.
Q5: How can I contact us?
A: You can DM to customer service on INS or FB. Our customer service team will promptly respond to your inquiries.
Q6: How to return or exchange goods?
A: If there is any non-human damage, loss or dislike within 15 days, please contact the customer service team. The customer service team will help you make proper arrangements. Please note that any situation caused by human error that affects secondary sales cannot be returned or exchanged. We do not accept any COD return packages without prior communication. Please let the customer service team know the specific situation.
Q7: How long does logistics delivery take?
A: According to changes in weather, road conditions, and global conditions, it usually takes 7-12 days. During this waiting process, you can inquire with the customer service team about the logistics status of the goods.
Q8: How to extend the lifespan of clutch?
A: Long term exposure to strong ultraviolet radiation can damage the surface of diamond crystals. Do not come into contact with acid or alkali. Wipe with a clean towel after use and store in a sealed bag. The above operation will greatly improve the service life of the bag.